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Product Warranty

90 Day Warranty

Most starter kits and mods have a 90 Day Warranty; however, this warranty does not cover the following:

Damage to the USB charge/update ports, damage from impact, i.e., dropped or knocked over, exposure to the elements, damage due to e-liquids working their way down into the circuitry of the mod or stuck buttons due to mishandling.

Devices with built in batteries by their very design will not last as long as more expensive units with removable rechargeable batteries.

Be very careful inserting your USB charger, as the USB ports can be easily damaged if the cable is inserted incorrectly. Movement of the cable while inserted can also damage the USB port. 

 

Exceptions to the 90 Day Warranty

High End Devices

AVIDLYFE mods and RDA’s are warranted for life from manufacturer faults. This does NOT cover misuse or abuse.

Clearance and Sale Items

All products that are in the "On Sale" section do not qualify for the 90 Day Warranty, only DOA warranty.

 

When you return a product to us for any warranty purpose, Vapour Power or the manufacturer will determine, at our sole discretion, whether the product is faulty and the cause of the fault within a reasonable time frame.

In the case of a manufacturing defect or other fault not caused by you or your actions, we may offer you a store credit, refund, repair, or replacement in accordance with our obligations under the Australian Consumer Law.

The guarantees under the ACL are provided in sections 51 to 59 inclusive of the ACL (“Statutory Guarantees”) and the remedies are provided in sections 259 to 266 inclusive of the ACL (“Statutory Remedies”).

In most cases, in accordance with our obligations under the ACL, we will offer a replacement for any item that qualifies under the terms of this warranty and cannot be repaired. In lieu of a replacement, or if an item is no longer stocked, we may choose, at our sole discretion, to offer you a refund or another item of similar value.

Warranties are not transferrable and void with any resale of the product.

To start a warranty claim please use the "Contact us" page.

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